Q: What types of products do you offer? A: We specialize in personalized leather and wood goods, including wallets, belts, cutting boards, picture frames, and more. Each item can be customized to your taste, making them perfect for gifts or personal use.

Q: Can I customize any product? A: Yes, most of our leather and wood products can be personalized with initials, names, or specific designs. Feel free to browse our customization options or contact us directly with your specific request.

Q: How long does it take to personalize an item? A: Personalizing an item typically takes1-3 business days. However, the time may vary depending on the complexity of the design and current order volume. If you need your item by a specific date, please contact us to ensure timely delivery.

Q: What's your return policy for personalized items? A: Due to the unique nature of personalized items, we are unable to accept returns or exchanges on them. Please double-check all personalization details before finalizing your order.

Q: Can I return non-personalized items? A: Yes, non-personalized items in new and unused condition can be returned within 30 days of delivery. Please note that personalized, final sale items, and gift cards cannot be returned or exchanged.

Q: How do I care for my leather and wood products? A: Leather and wood require special care to maintain their appearance and durability. For leather items, use a quality leather conditioner, and for wood products, regular oiling with a suitable wood oil is recommended. Detailed care instructions will be included with your purchase.

Q: Do you offer gift wrapping? A: Yes, we provide gift wrapping options for most of our products. You can select this option at checkout or contact us for more details.

Q: What shipping options are available? A: We offer various shipping options to suit your needs, ranging from standard to express shipping. Shipping fees and delivery times can be found on our website or by contacting our customer service.

Q: How can I contact customer support? A: You can reach our customer support team via email or live chat. We're here to assist you with any questions or concerns.

Q: Do you offer any warranties or guarantees? A: We stand by the quality of our products and offer a satisfaction guarantee. If you find any manufacturing defects or are not satisfied with the quality, please contact us within the warranty period, and we'll be happy to assist you.